The establishment of efficient operational work teams in a multicultural security service sector

Abstract

With the introduction of a new dispensation, the South African labour market changed irrevocably. Companies had to find ways to comply with new legislation, without losing their competitiveness. Against this background, the focus fell on work teams as a possible means of coping with new challenges. The security industry was selected, as work teams form the basis of their operational success, with Securicor Gray being selected as a company, because it is one of the main role players in the South African security industry. The possible influence of diversity was investigated, as work teams consist of culturally diverse team members. The role of the team leader was examined by means of the leadership model of Hersey & Blanchard. Attention was also focused on training and its possible impact on team members. Met die totstandkoming van 'n nuwe bestel, het die Suid-Afrikaanse arbeidsmark onherroeplik verander. Maatskappye moes nuwe metodes vind om aan nuwe wetgewing te voldoen, sonder om hul mededingendheid te verloor. Teen hierdie agtergrond val die fokus op werkspanne, as 'n moontlike manier om nuwe uitdagings te hanteer. Die sekuriteitsindustrie is geselekteer, aangesien werkspanne die basis van hulle operasionele sukses vorm, en Securicor Gray is as maatskappy gekies, aangesien dit een van die hoof rolspelers in die SuidAfrikaanse sekuriteitsindustrie is. Die moontlike invloed van diversiteit is ondersoek, omdat werkspanne uit kultureel diverse lede bestaan. Die rol van die spanleier is verduidelik aan die hand van die leierskapsmodel van Hersey & Blanchard. Aandag is ook aan opleiding en die moontlike impak daarvan op spanlede geskenk.