An investigation into the service delivery by commercial banks in South Africa

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Botes Kirsty -DTECH.pdf (2.76 MB)

Date

2008-12

Authors

Botes, Kirsty

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Publisher

Bloemfontein : Central University of Technology, Free State

Abstract

Description

Thesis (D. Tech.) -- Central University of Technology, Free State, 2008

Keywords

Central University of Technology, Free State, Banks and banking - South Africa, Banks and banking - Customer services - South Africa, Dissertations, academic - South Africa - Bloemfontein

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http://hdl.handle.net/11462/40

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Faculty of Management Sciences ETDs

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