m-Government maturity model: A qualitative investigation

Abstract

Mobile government is gaining significant attention worldwide. Mobile phone penetration offers government a number of opportunities, including offering governments services to citizens via these ambiguous devices. This phenomenon called m-Government is a strategy which involves the use of all kinds of wireless and mobile technologies, applications and devices for improving service delivery to the parties involved in m-Government including citizens, businesses and all government divisions. The main aim of the study is to develop a mobile Government Maturity Model that can be used as an assessment tool to evaluate mobile services offered by government departments. This study examined the benefits offered by mobile government and also conducted an in-depth literature review on mobile government maturity models. Maturity models that have been developed by other researchers were translated, interpreted, compared and synthesized and a new mobile government maturity model is proposed. The new maturity model is contextualized for the Free State government in South Africa.