INVESTIGATING ICT SOLUTIONS FOR THE PUBLIC TRANSPORTATION SYSTEM IMPROVEMENT IN THE FREE STATE: OPPORTUNITIES AND CHALLENGES

Abstract

Inefficiencies in the public transportation system in the Free State province resulting in poor quality public transportation has led to the investigation of Information and Communication Technology (ICT) solutions to improve the system, through integration, and the challenges and opportunities that may result from this integration. This research investigates ICT solutions for public transportation improvement focusing on the challenges and opportunities for all stakeholders of the public transportation system. Critical review of South African legislation and policies on public transportation and ICT was carried out. This was to review government laws and policies governing public transportation development. It also reviewed how the government planned on improving public transportation, developments so far based on those plans and future plans, and how these legislations by the government have been carried out in the Free State province. A theoretical framework was developed to lay out expectations for the integration process including the adoption of technologies and adaptations to the new integrated public transportation system based on technology acceptance and diffusion theories. Questionnaire and Interview surveys were carried out on public transportation vehicle owners, drivers, public transportation users and non-users to assess the current state of public transportation, their needs that could potentially be solved by ICT and the challenges likely to be faced. The use of questionnaires was also to assist in identifying and defining elements needed for successful integration of ICT into the system. ICT experts, transportation planners, academics, public transportation owners and users were also interviewed to gain more understanding and insight on ICT solutions, the public transportation systems, technologies for potential use in the public transportation system and challenges that may arise due to integration.