Performance Management Implementation Challenges In The Lesotho Ministry Of Social Development

Abstract

An Integrated Performance Management System was introduced in the Public Service of Lesotho, in the Ministry of Social Development, to enhance public officers' performance and ultimately service delivery. The study identified challenges that impeded the implementation of the Integrated Performance Management System within the Lesotho Ministry of Social Development. The purpose of the study was to promote effective service delivery based on the implementation of the Integrated Performance Management System within the thirteen departments of this Ministry. The research established that several legislative directives and policies have been introduced to support the implementation of the Integrated Performance Management System in the Ministry of Social Development. However, challenges still seemed eminent. A case study was conducted within the thirteen departments of the Lesotho Ministry of Social Development. A quantitative approach, using self-administered questionnaires, was used to collect data. The analysis was done through the Statistical Package for Social Sciences version 23. The research showed that challenges in the implementation of the Integrated Performance Management System revolve around (i) a lack of training on performance management (i.e. a lack of orientation on performance management, monitoring and evaluation, and laws and policies supporting the implementation of the Integrated Performance Management System); (ii) limited management involvement in the implementation of the Integrated Performance Management System; and (iii) poor communication in performance planning, reviews, feedback, and monitoring and evaluation of performance. The article highlights the need for support and leadership from managers when it comes to the successful implementation of performance management in the public service. The findings provide preliminary insight that adds to the body of knowledge concerned with the implementation of performance management in the Lesotho public service context as well as the broader service delivery environment.