South African local government in a quandary : how to overcome ever-increasing challenges to excellence in service delivery

Abstract

Despite the introduction of various legislative measures to improve the performance of local government in terms of the mandate to be an autonomous sphere of government, service delivery in South Africa remains questionable and local government in a quandary. Performance in this context is influenced by globalization, technological development and challenges such as the world-wide financial crisis, enforcement of debt collection policies, decaying infrastructure and an unresponsive political and administrative environment. Strategies are recommended to ensure that local government can move beyond this point to excellent service delivery.