An investigation into the application of customer relationship management (CRM) by the water and sewerage authority (WASA) in Maseru Lesotho

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Bereng Nthabiseng.pdf (2.55 MB)

Date

2010-11

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Bereng, Nthabiseng

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Bloemfontein : Central University of Technology, Free State

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Thesis (M. Tech. Marketing) -- Central University of Technology, Free State, 2010

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Central University of Technology, Free State - Dissertations, Consumer satisfaction, Customer relations|xManagement - Lesotho, Dissertations, academic - South Africa - Bloemfontein

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http://hdl.handle.net/11462/9

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Faculty of Management Sciences ETDs

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